Communications & Security Built for Connecticut Housing Authorities

Housing Authorities Choose CCi Voice

When you run a housing authority, you don’t have the luxury of wasting money on systems that don’t work. Your residents depend on you. Your budget is under a microscope. And when the phone lines go down or the cameras aren’t recording, you’re the one who hears about it.

That’s why housing authorities across Connecticut have chosen CCi Voice. We’re local, we’ve been around for decades, and we know how to solve the problems that keep you up at night. Sometimes that means putting in a million-dollar camera system across six sites. Sometimes it means climbing 100 feet up a smokestack with rock climbing gear to get your wireless back online after lightning takes it out. Whatever it takes—we get it done.

Why Housing Authorities Trust Us

Proven history with housing authorities across the state—Norwalk, Bridgeport, Hartford, Danbury, Waterbury
Serious cost savings - We’ve cut internet bills by more than $11,000 per month for a single authority
Real-world reliability - We’ve kept systems running through storms, lightning strikes, and budget crises
All-in-one service - Phones, cameras, intercoms, access control, and 24/7 support
Local roots, national experience - We’ve been in this industry since 1968, but our team is in your backyard

Download our Case Studies PDF
and see how housing authorities like yours have upgraded their communications and security while staying under budget.

Norwalk Housing Authority

We started working with Norwalk back in 1998. Their residents needed a better way to check where they were on different waiting lists—senior housing, Section 8, and more.

So, we built a custom Waiting List Information System that gave residents clear, instant updates. Ten years later, we rebuilt the system from the ground up to keep it modern and reliable.

Impact: Less frustration for residents, less phone traffic for staff, and a process that just works.

Bridgeport Housing Authority (Park City Communities)

In 2002, Bridgeport put out a massive bid to replace phones in a dozen buildings and overhaul their network. Eleven other companies went after it. We won. Why? Because we didn’t just bring technology—we brought a solution that saved them over $11,500 per month in internet costs by installing rooftop wireless.

And when that wireless got knocked out by lightning? Our CEO was up there, strapped into rock climbing gear, 100 feet above the city, bringing it back online. That’s the difference between a vendor and a partner.

Impact: Millions saved over the years, and communications that kept running no matter what.

"Everyone at CCI Voice has performed with professionalism second to none from start to completion of our phone system replacement project. Our installation was performed seamlessly as promised. We needed some changes on the fly several days after the installation was completed and we received immediate service. Their follow up and follow through is amazing.The Sangama phone system is easy to learn and has numerous features that all our staff utilize on a daily basis. I highly recommend CCI Voice."

Joe Cascio

Impact

Hartford Housing Authority

In 2019, Hartford came to us for phones. They didn’t want hardware headaches, constant outages, or big upfront costs. We delivered a hosted phone system that gave them reliability, flexibility, and simplicity.

Impact: Phones that just work—no surprises, no extra stress.

Danbury Housing Authority

This one’s fresh—and big. We recently won a $1 million project in a tough competitive bid. Our team installed 225+ cameras across 15 buildings, added intercom systems in two high-rise towers (so every single apartment has secure communication), and put in modern access control across multiple sites.

Next up? Phones. Because once you see what we can do on one system, you want us running them all.

Impact: Modernized security across their entire portfolio and a safer, smarter environment for residents and staff.

Waterbury Housing Authority

From 2020 to 2024, we provided Waterbury with hosted phone services. They were happy with us, but when their IT vendor consolidated, they got pulled in another direction. Sometimes that happens. The important thing? They left satisfied with our service and support.

Impact: Four years of reliable phones and a good relationship to this day.

The Bottom Line

Housing authorities can’t afford downtime. You need technology partners who know what it takes to keep residents safe, staff connected, and budgets in check. At CCi Voice, that’s exactly what we do.

We’ve saved authorities thousands of dollars every month. We’ve installed multimillion-dollar security systems. We’ve climbed towers and smokestacks to get service back online. And we’ve been doing it right here in Connecticut for more than 50 years.

Take the Next Step

Ready to talk about your housing authority’s needs? Schedule a Consultation today.

When you work with CCi Voice, you don’t just get phones, cameras, or access control—you get a team that treats your community like our own.

Housing Authorities